All orders are processed Monday- Friday. Orders received before 3pm- Pacific Standard time will go out to USPS the same day. You will be sent an email when the product/ package ships. It will have tracking information in the email.
Due to Covid and staff shortages: please note that it might take longer than expected to get your package. This is out of our control. Once it leaves our office, we have the same information you have in the tracking.
For simple flat rate shipping: Orders under $80 will have a $9 charge for handling and shipping.
Free Shipping: All orders over $80 will benefit from Free Shipping, where we pay the shipping cost.
You can skip the shipping fees with free local pickup at 405 Black Hills Ln SW. Suite D2. Olympia, WA 98502. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 hours. We will send you a text or email when your order is ready.
Our in-store pickup hours are Monday- Friday 9am-6pm.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at FrontDesk@SavingFaceSkinspa.com with your name and order number, and we will look into it for you.
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 14 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at FrontDesk@savingfaceskinspa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at 360-943-1700 Text/Call or email us at FrontDesk@savingfaceskinspa.com.